FlashRev New Weekly Update [29th September 2024 - 4th October 2024]

 

In the new version, users can configure the call recording configuration for each phone number according to the area code of the U.S. and Canada.

For outbound calls, calls made through "Power Dialer" and "Click to Call" are subject to the call recording configuration.

For inbound calls, no matter whether users pick up the call on FlashRev web client or set up a forwarded number and pick up the call on their mobile phone, the call recording setting will work:

There are three ways users can configure recording for both inbound and outbound directions:

When users select “Record all except those on the exception list”, they can set up a exception list by manually selecting areas where recording will not take place, or they can use the built-in exception list with one click by clicking “Apply all-party consent state area codes” .

The built-in exception list includes the following areas (This list is a starting point for convenience only and is not legal advice）:

Area	Code
California	+1209, +1213, +1279, +1310, +1323, +1341, +1408, +1415, +1424, +1442 ,+1510, +1530, +1559, +1562, +1619, +1626, +1628, +1650, +1657, +1661, +1669, +1707, +1714, +1747, +1760, +1805, +1818, +1820, +1831, +1840, +1858 ,+1909,+1916, +1925, +1949, +1951
Connecticut	+1203, +1475, +1860, +1959
Delaware	+1302
Florida	+1239, +1305, +1321, +1352, +1386, +1407, +1448, +1561, +1656, +1689, +1727, +1754, +1772, +1786, +1813, +1850, +1863, +1904, +1941, +1954
Illinois	+1217, +1309, +1312, +1630, +1331, +1618, +1708, +1773, +1815, +1779, +1847, +1224, +1872
Maryland	+1240, +1301, +1410, +1443, +1667
Massachusetts	+1339, +1351, +1508, +1617, +1774, +1781, +1857, +1978, +1413
Michigan	+1231, +1248, +1269, +1313, +1517, +1586, +1616, +1734, +1810, +1906, +1947, +1989
Montana	+1406
Nevada	+1702, +1725, +1775
New Hampshire	+1603
Pennsylvania	+1215, +1223, +1267, +1272, +1412, +1445, +1484, +1570, +1582, +1610, +1717, +1724, +1814, +1878
Washington	+1206, +1253, +1360, +1425, +1509, +1564

In addition to this, users can choose whether or not to record sales calls in these areas：

When users select “Only record in those on the permission list”, they can manually select areas where recording will take place and record both the voice of caller and callee.

For a single phone number, the inbound and outbound directions share one exception list and one permission list, which significantly reduces user editing time.

In addition to the above changes, to help users quickly distinguish between recordings that include both sides of a call and reps-only recordings in their call history, we've added vivid icons to the left side of the recording file:

At the same time, we can't generate effective summaries and recommendations when the call recordings contain only the voice of reps, so here we fill in some explanatory text information:

 

In the new version, if users set up “custom your personal caller ID” in Calls-Settings, users can edit the recording settings for this number in Numbers-Personal.

In order to allow the owner and admins to better view and manage the caller ID settings of all agents, owner and admins can see all the caller IDs under the current organization, but only the owner of the number can edit the settings of it.

And since inbound calls to personal caller IDs will bypass FlashRev platform, users can only set up outbound recording settings for their personal caller ID.

 

 

Experience a more intuitive and streamlined Dialer panel!

With this latest update, we’ve redesigned the Dialer panel to better align with agents’ needs and workflows. The new layout features four horizontally arranged panels: Custom Field, AI Research, Call Scripts, and Note, providing quick access to essential tools in one view.

What's New in the Layout:

Why This Matters: This layout revamp is designed to boost agent productivity by bringing everything they need into one view. The addition of the Custom Field and Note panels ensures that agents can work more efficiently, with quick access to contact details and past interactions. No more toggling between screens—everything you need to make informed, effective calls is now right in front of you.

 

In our routine code review, we found that the email warmup could not be closed properly, we have fixed the problem, users no longer need to worry about the scenario that after closing the email warmup, their mailbox will continue to receive warmup emails.