FlashRev Discover
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Under the Agent tab, automatically add 10 different industry consultation forms submitted from the official AI Agent Platform to FlashAI Campaign for lead follow-up.
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When getting a demo from FlashIntel's official website, a new customer sales lead source channel field is added.
【FlashAI】
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In the Agent tab, the feature 'Add contacts From Webhook to campaigns' now supports multiple requests to add different column and field names.
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Under the Agent tab, the issue of contact information being added to the prompt as a variable replacement not taking effect during the actual dialing process by the Agent has been resolved.
FlashRev PC
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In the List, when the export quota is successfully recharged, solve the error problem caused by the insufficient quota of the customer before.
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Under the CRM List, when adding Call logs to Salesforce activities, the caller and the recipient's phone numbers are displayed.
Data:
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In the Profile Generation, enriching the Latest LinkedIn Post feature.
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"Profile Generation", supporting rich "Latest News.
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In Profile Generation, enriched support for Reddit Activities.
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Profile Generation, Support for enrichment of LinkedIn Pulse
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Profile Generation tab, task: Enhancing Related Google Search.
FlashRev Engage
1. [Meeting] - Enhanced Meeting Feature Updates
This week, the FlashRev team has made significant improvements to the meeting feature, introducing four key updates aimed at enhancing user experience and functionality.
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Update 1: Multi-Language Support Based on User's IP Address
Description: The system now automatically adjusts the language of the booking page based on the user's IP address. Currently supporting English, Japanese, Chinese, German, and Italian, this feature ensures that users from different countries can navigate the booking process smoothly. And for users accessing outside these five regions, English will be displayed by default.
Benefit: This eliminates language barriers, allowing customers to book meetings without frustration or confusion.
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Update 2: Configurable Meeting Description
Description: When users create a meeting, they can now fill in an optional meeting description that will be displayed on the booking page.
Benefit: A clear meeting description helps potential attendees understand the content and flow of the meeting, leading to better engagement and preparation.
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Update 3: Country Code Search for Phone Numbers
Description: Users booking a meeting are required to provide a phone number. To facilitate this, we have added a feature that allows users to search for country codes by country name.
Benefit: This makes it easier for users to input their phone numbers accurately, reducing errors and enhancing the overall booking experience.
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Update 4: New Customized Questions
Description: We have introduced three new customizable questions for meeting creators to enhance information gathering:
“What is your role?”
“Which CRM systems are you currently using?”
“How are you looking to use FlashIntel?”
Benefit: These questions help meeting creators gather valuable insights about their bookers, enabling more tailored and relevant interactions during the meeting.
2. [Calls] - Enhanced Call Insight Panel by Call Mode
This week, we introduced a significant enhancement to the call insight panel, allowing for a more refined analysis of call data categorized by call mode. This update is designed to provide users with clearer insights into their calling performance.
Refined Call Insights by Call Mode:
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Previous Functionality: Users could previously view call insights aggregated by call direction (inbound and outbound). However, outbound calls encompass six distinct modes
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Team Dialer
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Power Dialer
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Auto VM Drop
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Forward Call
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Webhook Call
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Click to Call
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New Feature: With this update, users can now observe call insights segmented by each call mode.
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Benefits:
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Improved Clarity: Each call mode has unique scenarios and uses, leading to varying connection rates (For example, the connect rate of "auto vm drop" is normally lower than 1% and the connect rate of "power dialer" is around 7%). By separating these modes, users can accurately assess performance metrics without distortion caused by mixed data.
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Targeted Analysis: This refinement allows users to make more informed decisions based on the specific performance of each call mode, enabling better strategy adjustments and optimization.
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3. [Calls] - Call Insight Module for Team Dialer
This week, we are excited to announce the launch of the Call Insight Module for Team Dialer, featuring a completely new user interface and a set of powerful indicators designed to enhance call performance analysis.
Key Features of the INSIGHT Module:
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Overview
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Call Distribution
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Call Trending
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Agent Performance
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Project Performance
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Drill-Down Functionality:
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Detailed Analysis: Users can click on agent names and project names to drill down further:
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View individual agent performance across different projects.
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See which agents are involved in executing a specific project.
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Benefit: This allows for a granular understanding of performance dynamics, fostering targeted improvements.
4. [Bug Fixed] - Fixed Email Signature Preview Issue
Background：
When users utilized the personalized email mode and included a signature parameter in their email prompts, the signature was not visible during the email preview.
It is important to note that the signature parameter was still included in the actual email sent to recipients, but this discrepancy caused confusion during the preview phase.
Resolution:
We have corrected the issue to ensure that the email signature parameter is now displayed correctly in the email preview. Users can now confidently see how their emails will look, including the signature, before sending them out.
