[FlashRev PC]
-
AIFlow, users can exclude unwanted or disallowed contacts for marketing activities by selecting multiple lists, helping to avoid excessive disturbance to your customers and also assisting your company in avoiding the risks of TCPA litigation.
-
"AIFlow feature: Users can now choose a time range to exclude contacts that have been reached recently, allowing for the re-engagement of silent users over a certain period, while avoiding over-communication with customers."
-
In AIFlow, users can acquire a massive amount of sales leads by describing their ideal potential customer characteristics, we cater to user demands by showcasing sample data.
-
Under AIFlow, we have sped up the verification process of the validity status of contact information when users mine contacts using AIFlow.
-
In the AIFlow, automatic generation of promotional content on a company scale, including the company's demo/meeting links, allowing users to directly obtain the specific content of the company's products and services.
-
Under AIFlow, users can upload large CSV files to add contacts to AIFlow.
-
Under the Enrichment tab, users can match customers' Person Linkedin URL based on fields such as name, and then use the Person Linkedin URL to obtain all fresh personnel profiles in real time.
-
In the Enrichment tab, users can now match the customers' Company Linkedin URL based on fields like company names, and then use these URLs to fetch complete and up-to-date company profile information in real time.
-
Profile Generation, Update Apollo API call, support for real-time acquisition of latest data.
[FlashAI]
-
Inbound Agent, users can create Inbound AI customer service representatives who will answer customers' questions based on the company's products and services when receiving incoming calls.
-
Under Inbound Agent, users can set the specific process for the AI agent customer service representative to answer questions and the business requirements for special scenarios.
-
In the Inbound Agent, the AI agent customer service representative will professionally answer customer questions based on the user company's knowledge base.
-
In the Inbound Agent tab, users can set up numbers for AI agent customer service representatives in different countries and regions.
-
Inbound Agent, users can select employees under the current organization and set them as manual customer service. When customers request for manual service, the phone will be directed to the manual customer service.
-
In the Inbound Agent tab, users can now view the real-time conversation process between customers and AI agent customer service representatives.
-
Inbound Agent tab, feature where human customer service can set a busy status to avoid missing customer calls.
[SEO]
-
Under User & Plan, SEO payment link adds FB tracking parameters, real-time feedback conversion data to Facebook to optimize conversion effect.
FlashRev - Outreach
1. Call Intelligence in parallel dialer
In this week's update, we are pleased to announce the upgrade of the existing AI Research Module to the new Call Intelligence system. The upgrade to Call Intelligence significantly enhances the capabilities of our calling system, empowering agents with timely, relevant information that facilitates effective communication.
This updated system features two essential modules: AI Company Research and Conversation Intelligence.
Key Features：
-
AI Company Research
When contacts pick up a call in Parallel Dialer, the system performs a comprehensive search for information about the company they work for based on their basic details. The following information is retrieved:-
Company Name
-
Company Type
-
Company URL
-
Company Profile
-
Company Location
-
Company Industry
-
Number of Employees
-
Year of Establishment
-
Competitors
-
Current Pain Points
This information allows agents to quickly understand the context of the company, enabling them to tailor their marketing strategies effectively. -
-
Conversation Intelligence
If the information from AI Company Research is insufficient, or if the contact mentions topics outside of marketing tactics during the call, agents can utilize Conversation Intelligence to access additional knowledge and response strategies. Agents can retrieve relevant topics on-the-fly based on the conversation content, ensuring they maintain a responsive and engaging dialogue.
Best Practice:
-
Streamlined Call Process: In traditional dialers, agents often have to split their attention between the call and searching for company information, which can be stressful and time-consuming. With the new Call Intelligence, agents no longer need to juggle multiple tools.
-
Efficiency in Cold Calls: Given that the average length of a cold call is less than 20 seconds, and the first ten seconds are critical for establishing a smooth conversation, the new system ensures that agents have immediate access to all relevant information. This maximizes the effectiveness of their outreach efforts.
2. Automated Email Relay Recognition and Blocklist Update
In this week's update, we have introduced a new feature that utilizes AI models to recognize the content of email replies and automate the process of adding recipients' email addresses to the blocklist.
Key Features：Automated Unsubscribe Detection
-
After receiving a reply to a text message, our AI models will analyze the context of the email reply alongside the message to determine the recipient's intention to unsubscribe. If the sentiment of the email reply is identified as negative and the recipient expresses an intention to unsubscribe, their email address will be automatically added to the FlashRev blocklist.
Why This Matters：
-
Preventing Unwanted Emails: Users sending emails via Aiflow or using text-only mode in sequences often do not include an unsubscribe link. This can result in recipients receiving repeated unwanted marketing emails, leading to complaints.
-
Handling Hidden Unsubscribe Links: Even when unsubscribe links are included, they may be hidden or removed by Email Service Providers (ESPs). By analyzing the content of replies, we can effectively identify individuals who wish to unsubscribe, ensuring a more respectful communication process.
This new feature enhances our email management capabilities, allowing for a more intuitive and responsive approach to handling unsubscribe requests. By leveraging AI to analyze email replies, we aim to improve the user experience and reduce complaints related to unwanted marketing communications.
3. Bug Fix for SMS Notification on Call Forwarding
Issue Overview：
Users who set up call forwarding in the calls settings are expected to receive SMS messages containing caller information when a call is forwarded. This feature is crucial for users who may not pick up calls on FlashRev and need to access caller details easily.
In earlier versions, the SMS notification did not trigger smoothly during call forwarding, making it difficult for users to retrieve information about the caller.
Resolution:
This issue has been resolved in the current version, ensuring that SMS notifications are now reliably sent when a call is forwarded. Users will receive the necessary caller information through the attached SMS message, improving their ability to manage incoming calls.
4. Bug Fix for Incorrect Statistics in Team Dialer
Issue Overview:
Users querying statistics in the Team Dialer through Call Insight noticed significant differences between the global view, seat view, and project view.The incorrect counting of online time in the global view was due to issues with the parallel dialer. This miscalculation led to inflated online times and, consequently, increased waiting times.
Resolution:
The issue has been corrected, ensuring that the online time is accurately counted in the global view. This fix aligns the statistics across all views—global, seat, and project—providing users with reliable data.
after problem fixed