January 2025
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      1. Knowledge Base
      2. Release Notes
      3. January 2025

      FlashRev New Weekly Update [20th January 2025 - 24th January 2025]

      FlashRev Discover

       

      • Improved the UI display for pricing under the User & Plan section.
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      • Fixed an issue on the Home page where personnel search returned no results.
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      • Inbound Lead Flow:
        • Standardized all CTA buttons on the official website to use the same meeting router.
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      • Implemented a feature that triggers a call from FlashAI upon form submission in the meeting router.
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      • Enabled the functionality to promptly push lead information to the Lark group after the meeting router is filled.
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      • Added the ability to promptly push lead information into HubSpot once the meeting router is submitted.
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      • Enhanced FlashAI to push call-related activity logs and results of custom data fields to the Lark group after completing a call.
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      • Included the corresponding HubSpot lead URL in lead messages pushed to the Lark group.
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      • Synchronized all information from the meeting router with the campaign table in FlashAI, enabling users to directly view submitted information in campaigns.
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      • Added recognition of the lead's source channel, source channel URL, and corresponding capture page title and URL in the meeting router.
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      FlashAI
      • Campaign Tab:
        • Introduced the ability to switch the primary phone or email column in the table by clicking the gray icon in the header.
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      • Resolved an issue with function-calling configuration saving.
      • Added support for data import via Webhook under the Contacts sub-tab through the API Provider method.
      • Enabled data import through the API Consumer method via Webhook under the Contacts sub-tab.
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      • Added payload parameter support for Webhook's API Consumer mode under the Contacts sub-tab.
      • Introduced parameter passing via params for Webhook's API Consumer method under the Contacts sub-tab.
      • Enhanced Webhook's API Consumer method to support multiple methods and header configuration under the Contacts sub-tab.
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      • Added functionality for Webhook to automatically trigger a FlashAI call after data import under the Contacts sub-tab.
       
      • Prompt Settings:
        • Added support for custom data fields.
        • Enabled the creation of custom fields using a formatted output method, allowing the use of variables to construct custom outputs.
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      • Introduced a feature to generate new custom fields using LLM prompts, supporting fields for post-call data analysis, such as summaries, next actions, and lead scoring.
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      • Enabled pushing custom data fields generated after calls to HubSpot.
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      • Improved sorting logic for Webhook data in the Contacts table, defaulting to sorting by creation time.
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      • Enhanced FlashAI Agent to automatically use the appropriate language based on the country code of the caller's phone number.
      • Optimized data verification logic for Webhook data under the Contacts sub-tab.
      • Optimized FlashAI Voice Agent's handling of ambient noise, dynamically adjusting voice detection parameters based on environmental noise levels.
       
      FlashRev PC
      • List Tab:
        • Added support for switching the primary phone or email column in the CSV Enrichment sub-tab by clicking the gray icon in the header.
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      • Optimized button text in the file upload popup under the CSV Enrichment sub-tab.
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      • Improved data verification mechanisms and added user-friendly prompts for the "Add to Sequence/Dialer" feature in the CSV Enrichment sub-tab.
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      • Enhanced UI display for empty cells under the CSV Enrichment sub-tab.
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      • Enabled the Engage Dialer contact panel in the CSV Enrichment sub-tab to display all fields from the CSV data.
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      • Added an exclude search feature to the header search function in the CSV Enrichment sub-tab.
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      • CRM:
        • Optimized the Salesforce activity log and introduced a deduplication status function.
       

       

      FlashRev Engage

       

      1. New Parallel Dialing Mode - Team Dialer

      We are thrilled to announce a major update to the FlashRev platform: the introduction of the Team Dialer mode! This enhancement is designed to meet the growing demands of our users for a more unified and efficient calling experience. After analyzing extensive feedback from both new and existing customers, we recognized a strong desire for features that support collaborative dialing efforts, improve call management, and increase overall efficiency.
       
      How Team Dialer Works:
      Project Creation by Administrator:
      • Unified Configuration: Administrators can create and manage projects that include:
        • Shortcut Selection: Choose the specific list of contacts for the project by selecting shortcut.
        • CallerID Selection: Assign the caller ID that will be displayed during outbound calls.
        • Unified Call Configuration: Set up unified calling rules and configurations tailored to the project’s needs.
        • Agent Assignment: Select the agents who will participate in the project, enhancing team collaboration.
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      Agent Workflow:
      • Initiating Calls: Agents can easily select the project from the dialer page and click "Start Dial" to begin making outbound calls.
      • Dynamic Call Management: The Team Dialer intelligently adjusts the number of outbound calls based on various factors, including:
        • Busy vs. Idle Agents: Evaluates the availability of agents in real-time.
        • Contact Status: Monitors the number of contacts currently being called and those that have been answered but are waiting for an agent.
      • Efficient Call Assignment: Once a contact is connected, they are placed in a waiting list and assigned to an available agent, ensuring minimal wait times and maximizing conversation opportunities.
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      System Updates:
      Calls Menu:
      • Mode Selection: Users can now easily switch between Power Dialer Mode and Team Dialer Mode.
      • Project Requirement: In Team Dialer Mode, at least one project must be created by an administrator before agents can begin their dialing tasks, ensuring structured and organized operations.
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      Call History Enhancements:
      • Comprehensive Logging: The call history now includes:
        • Team Dialer Mode Call Logs: Track and analyze calls made through the Team Dialer for performance insights.
        • Abandoned Call Records: Monitor abandoned calls to identify patterns and improve call strategies.
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      Team dialer vs Power Dialer:
      Feature
      Power Dialer (5x)
      Team Dialer(5x)
      Dialing Behavior
      Triggers multiple calls, but only one connected call can be handled by an agent. The rest will be immediately hung up.
      Dials multiple numbers and places connected contacts into a waiting queue to be distributed to the next available agent.
      Connect Rate
      Low connect rate
      Limited to a maximum of 20% (or lower) due to hung-up calls, connect rates are 4-7% on average.
      Higher connect rate
      All connected calls have a possibility to be handled by available agents.
      Agent Utilization
      Agents handle calls individually, based on an average answer rate of 4%-6%, an agent will spend more time waiting for the contact to answer the call
      Maximizes agent availability by leveraging a shared queue for connected calls, agent talk time will be around 40-50 minutes per hour, representing a 200-400% improvement.
      Call Volume
      Suited for smaller-scale campaigns
      Best for high-volume outbound calling campaigns
      Team Size
      Small to mid-sized teams where control and pacing are prioritized over maximizing connect rates.
      Large teams where high connect rates and efficient agent utilization are critical.