FlashRev New Weekly Update [18th November 2024 - 22nd November 2024]

FlashRev Discover

FlashRev Engage

1. Updated Description for Unanswered Inbound Calls

Background：

In previous versions, when a contact called back and there was no agent available or if the agent had not set up call forwarding, the call log displayed the label “Deleted User.” This terminology led to confusion, as it suggested that the agent was no longer part of the system, rather than simply being unavailable at that moment.

What we fixed:

To improve clarity, we have updated the description displayed in the call log for unanswered inbound calls:

The label “Deleted User” has been changed to “No Available User.”