FlashRev Discover
[FlashRev Chrome Extension]
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Under the CRM, FlashRev Chrome Extension is automatically invoked when the user visits Hubspot and Salesforce.
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In CRM, users can use the FlashRev Chrome Extension to directly dial customer calls on Hubspot and Salesforce pages.solved the issue of failed calls through FlashRev due to Hubspot page update.
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In CRM, optimized the abnormal scenario where users directly add users into Sequence and Dialer via FlashRev Chrome Extension.
[FlashAI]
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Under the Agent tab, multiple node low-resource deployment of AI Agent servers in Holland/Japan/India/Singapore/USA is implemented, aiming to enhance user call response speed and service quality.
[FlashRev PC]
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Under the List Building tab and its subtab List Management, customers can directly supplement the FlashRev Person ID and Flash Rev Company ID, and then view, filter and analyze it on the FlashRev page.
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Under the Data tab, in the People Search sub-tab, the feature allows customers to clear or combine other filter conditions while viewing company employees for sales lead discovery.
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In the "List Building" tab under "Add Enrichment", customers can customize and query for specific job titles within the company.
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Under the List Building tab and Add Enrichment sub-tab, users can now set the phone to be enabled when enriching the phone. This enabled phone will be directly dialed in the Dialer.
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"Engage" tab, improved the issue where data was not properly displayed when showing personnel details in sequence or dialer list.
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Fix the issue of not clearing the query condition history when clicking on the "Clear All" buttons of the "People Search" under the "Data" tab.
FlashRev Engage
1. Message Reply Assignment Feature
We are excited to introduce a new feature that allows users to assign personnel to their message replies, enhancing collaboration and response management.
Key Features: Message Reply Assignment Modes
Users can choose between two modes for assigning SMS replies:
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Latest Sender Mode
Functionality: The system assigns the latest sender to be responsible for tracking the user's reply. This ensures that the most recent point of contact is followed up efficiently.
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Round Robin Mode
Functionality: In this mode, replies are distributed equally among a pool of users. This approach ensures that SMS replies are managed collaboratively without overburdening a single individual.
Use Case for Admin:
When an administrator creates sequences and sends marketing SMS to a large number of contacts, the Round Robin mode allows them to manage replies without handling each response personally. By enabling this mode, the administrator can efficiently assign SMS replies to team members, ensuring timely follow-up and processing.
2. Re-Categorization of "No Answer" Call Status Reasons
This week, we systematically organized and re-categorized the reasons for calls marked as "no answer" on the FlashRev platform.
Key Updates：Re-Categorized No Answer Reasons
We have refined the categorization of no answer reasons to provide clearer insights into call statuses. This includes specific reasons such as:
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Reason
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Description
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Call Canceled
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Calls hung up via dialer due to parallel dialing.
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Manually Marked
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Agent manually marks an answered call as No Answer via Disposition.
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Ring Timeout
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The caller hung up due to ringing timeout before Called answered.
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Internal Server Error
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Internal Server Error
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Callee Temporarily Unavailable
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Called party is temporarily unavailable
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Call Declined by Callee
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Called party rejected / DND
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Callee Busy
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Called party is busy
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Call Rejected due to Spam
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Caller credibility caused the call to be rejected.
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Forbidden by Callee
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Caller requests are not received on behalf of Callee, Callee needs to set permission for Caller.
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Ring Timeout
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Before caller answers, the caller hangs up voluntarily due to ringing timeout.
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Server Timeout
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The server fails to respond in time.
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Loop Detected
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The server loops.
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All Targets Busy
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All possible targets are busy.
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Session Description Incompatible
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The user's agent has been successfully contacted, but some aspect of the session description (such as the requested media, bandwidth, or addressing style) is unacceptable.
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Callee Hung Up
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Other generic hangups
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Benefits:
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Reduced SMS Triggers: By categorizing no answer reasons, the system will prevent the hang-up SMS feature from triggering for specific reasons (e.g., when the callee is temporarily unavailable).
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Lower SMS Failure Rate: This enhancement helps minimize unnecessary SMS sending, thus reducing the overall SMS sending failure rate.
3. Team Dialer Optimizations
We are excited to announce several optimizations made to the Team Dialer, aimed at enhancing the experience for both administrators and agents.
Key Optimizations：
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Log and Resume Button
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Overview: A new log and resume button has been added, allowing agents to easily record notes during calls.
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Functionality: After writing a note, agents can trigger the next round of calls with a single click, streamlining the workflow.
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Project Filtering Enhancements
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Overview: Administrators can now filter projects based on: Project status/Shortcut selected in the project/Project owner
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Benefit: These enhancements enable quicker access to relevant projects, improving overall efficiency.
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Number Filtering Using Number Name
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Overview: Administrators can filter numbers by name when creating a project.
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Benefit: This feature significantly improves efficiency, especially in organizations with a large number of numbers (e.g., 100), making it easier to select the desired number quickly.
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4. New Email Module Layout
We are excited to announce a redesigned and refreshed layout for the email module, aimed at improving user interaction and efficiency.
Key Features:
The email module now features a modern unibox layout that enhances the overall user experience.
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Quick Filtering Options: Users can easily filter emails based on:
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Inbox/Sender Direction: Quickly sort emails by whether they are incoming or outgoing.
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Intent Tag: Filter emails according to specific intent tags for better organization.
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Attribution Sequence: Sort emails based on the attribution sequence for targeted follow-ups.
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Unread Emails: A simple switch allows users to filter and view unread emails quickly.
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