Features:
1. Mapping different Call Service Provider master accounts according to the company.
Enhance the isolation of company telephone services, significantly improving account security and stability.
Usage rules:
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Service backend configuration adjustments can not be selected by customers themselves.
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For paid/high call volume customers, open separate Twilio accounts; other customers share a Twilio account.
2. The client supports setting the Edge for the Call Service Provider.
By default, Twilio automatically routes to the nearest line based on Global Low Latency. However, if your VPN address location differs from your actual geographic location, or if you experience similar latency between two or more edge locations, manual selection of the line is required for better call quality and stability.
3. Increasing high-risk identification for pending dialing numbers.
High-risk numbers involve significant risks of toll fraud and reputation damage to the originating caller, making calls more likely to be classified as spam. The identification of risky numbers comes from the Twilio database.
4. Add support for multiple languages: German, Italian, Simplified Chinese.
5. Insights form data for calls and Emails supports export.
Convenient for management personnel to export statistical analysis of weekly/monthly behavior.
6. Personalized email generation enables output in chosen language.
When setting up a personalized email in a Sequence, you can select the language for the email content. The email will then be generated in the chosen language.
7. Email Subject recommends supporting output in the current language.
Email subject recommendations are output based on the user's current interface language.
8. Support purchasing phone numbers in the United States, United Kingdom, Germany, and Japan.
When collecting phone numbers, you can get numbers from the United States, United Kingdom, Germany, and Japan.
Note that for the UK, Germany, and Japan, you need to submit materials following the process and wait for approval before buying.
9. Optimization: Decrease WebSocket reconnection frequency during phone dialing.
WebSocket serves as a stable channel to ensure the quality and stability of the call process. Recently, we identified occasional token expiration issues in the logging platform. We aim to reduce the frequency of reconnections by optimizing the expiration mechanism.
10. Optimization: Standardize interaction across the settings page.
Remove Engage Setting page and unify it under User -> Setting.