How to Get in Touch with FlashInfo's Support Team

At FlashInfo, we're committed to providing exceptional support to our users.

To ensure you have the best possible experience with our Platform, we encourage you to utilize the wealth of resources available, including our comprehensive Knowledge Base and our AI Assistant, FlashGenie. However, if you still require personalized assistance, our dedicated support team is always here to help. In this knowledge base article, we'll explain the steps to contact us and how to make the most of our support resources.

Utilizing Available Resources

  1. Knowledge Base: Our Knowledge Base offers a wide range of articles covering various aspects of the FlashInfo platform, from features and functions to troubleshooting and best practices. Before reaching out to our support team, we recommend searching the Knowledge Base for answers to your questions.

  2. AI Assistant - FlashGenie: For quick and accurate assistance, FlashGenie is available to help you with any platform-related queries. Powered by advanced large language modelling and deep learning, FlashGenie can provide precise and relevant responses, often resolving issues without the need for further support.

Contacting FlashInfo's Support Team

If you've already explored the Knowledge Base and consulted FlashGenie but still require assistance, our support team is more than happy to help. Here's how to get in touch:

  1. Contact your dedicated Account Manager.

  2. Provide your information with a brief description of your issue or question. Providing as much detail as possible will help our support team better understand your needs and respond accordingly.


At FlashInfo, we pride ourselves on delivering exceptional support to our users. While our Knowledge Base and AI Assistant, FlashGenie, are designed to provide quick and accurate answers to your questions, we understand that personalized assistance may sometimes be necessary. If you need further support, don't hesitate to contact our dedicated team, and we'll be more than happy to help you make the most of the FlashInfo Platform.