Contacts in Sequence Marked as "Finished, No Email": Causes and Solutions

Why is it that after adding many contacts to the sequence, the status in Contacts shows as "Finished," but the email status is "No Email"?

When adding many contacts to a sequence, it's common to see the status in Contacts marked as "Finished" but the email status as "No Email." However, it's important to note that "Finished" means all actions to reach the target prospect under the current Sequence are completed, but not necessarily that the prospect has been reached. So why does "No Email" appear as the reason for the status?


"No Email" indicates there is no email from the target prospect that meets the condition rules. While the prospect may have email contact information when unlocked from Discover, it's essential to pay attention to the Real-time Email Validator setting in each sequence.

Validate email address when sending emails


In the "Sequence - Setting" section, find the "Real-time Email Validator" option. If you turn off the "Validate email address when sending emails" setting, any emails sent through that sequence won't undergo real-time email validation. Thus, only when there's no email address in the prospect's information will "No Email" appear.

    First of all, you must ensure the "Validate email address when sending emails" switch is turned on.

    The following four switches control whether to continue sending or not

    • Invalid (Meaning the email is unavailable)
      • If the switch is off, the email won't be sent, resulting in "No Email" displayed at the same time as "Finished" status.
      • If the switch is turned on, even if there is no email verification, it will still be sent out。
    • Unknown (Unable to verify deliverability due to server or technical issues)
      • If the switch is turned off, then when the verification status is Unknown, the email won't be sent if the switch is off, and "No Email" may show.
      • If the switch is on, the email will still be sent.
    • Valid (Confirm the email address is deliverable)
      • When the "Validate email address when sending emails" switch is on, the "Valid" option switch is forced to be on and cannot be turned off. This ensures that only deliverable email addresses are used for sending.

    • Catch-All (Email domain is configured to accept all emails)
      • The Catch-All switch is off by default, which means the email won't be sent if the recipient's email service has set up a Catch-All. This may result in "No Email" status.

      • If the switch is on, even if the mailbox verification service confirms the recipient's email has a Catch-All, the email will still be sent.

    In summary, "No Email" status often results from a strict email verification mechanism instead of the target prospect not having an email address. By implementing solutions like turning on the Real-time Email Validator switches and double-checking contact information, you can optimize email delivery rates and reduce "No Email" statuses in your Sequences.

    The benefit of setting up strict email verification mechanisms for sending emails is to maximize the delivery rate of emails.