【FlashRev PC】
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Under the User & Plan tab, after the user successfully resets the password, they are logged in immediately and redirected to within the FlashRev product.
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In the List tab, users can bind the Salesforce dynamic list, we have improved the efficiency of dynamic data and optimized issues of abnormal termination.
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"Under the Enrichment tab, we have fixed an issue of one-time output of too many parameters when users use LLM with deep research by Gemini (1 Layer) to supplement sales leads."
【FlashRev PC- Super Agent - Under Pre】
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Under the Super Agent, we have implemented a new scenario capacity where users can directly send a Linkedin Post link to the Agent. The Agent is then required to find all those who liked, commented, and shared this post, and supplement their email, phone number and key contact information.
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In Super Agent, for the scenario of sending emails, the Agent will directly present a final result list of emails that need to be reviewed after generating the email content.
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In Super Agent, the Agent will proactively ask the user if they need to use the existing Sequence to send an email when the user has not selected a sequence.
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Under the Super Agent tab, the feature "Agent will proactively ask users if they need to add the found sales leads to the List" has been added.
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Under Super Agent, Users can bind the List in advance, so that Agent will automatically skip when executing tasks.
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In Super Agent, users can upload content in PNG/JPG/JPEG format, and the system will convert the content into text through OCR and send it to the Agent for intent analysis.
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Under Super Agent, users can generate a shareable link for any completed task that can be accessed by anyone.
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In Super Agent, the feature "Sharing links dynamically display the whole process of Agent achieving the goal" has been implemented.
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In the Super Agent tab, the user cannot edit and operate tasks through the shared link, but can only view or obtain the latest results of task execution.
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Under Super Agent, users can register and access Agent services directly after viewing the shared content.
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Under Super Agent, after Agent and user confirm key information, the policy will be formulated based on the user's choice, and the user's selection results will be presented.
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Under the Super Agent, users can delete tasks that have been completed or have become outdated; the system will automatically stop the tasks linked with customer quota consumption.
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Under Super Agent, optimized the size/format restrictions and prompts during file uploading, improving user experience.
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Under Super Agent, optimized the process of querying user information when sending emails to contacts in bulk.
FlashRev - Outreach
1. Meeting Update – Support for Specifying Live Coach Output Language
Previously, Meeting Live Coach defaulted to a single output mode, limiting usability for teams that regularly operate in different languages. By introducing selectable output languages, the feature becomes more inclusive and adaptable to diverse meeting environments.
Key Features：Flexible Output Language Options
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Three output modes are now available:
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Auto – automatically adapts to the transcript language
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English* – fixed English output
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Japanese – fixed Japanese output
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Configurable Default Settings: Users can pre-set their preferred output language in Settings → Meetings.
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Real-Time Switching: During any meeting, the output language can be changed instantly within the Live Coach panel, giving participants more control and adaptability.
Benefits
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Broader Accessibility: Users across regions and language preferences can now benefit equally from Live Coach guidance.
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Improved Flexibility: Whether a meeting transcript is in English, Japanese, or another language, Live Coach adapts to provide the right support.
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Enhanced User Experience: Multilingual teams gain smoother collaboration and real-time coaching without communication barriers.
2. Analytics Update – Support for Displaying Meeting-Related Data Statistics
Previously, the Analytics page focused primarily on call and outreach performance, with limited visibility into meetings. As meetings play a crucial role in the sales process, the lack of meeting-related statistics limited the ability to fully measure performance and outcomes. This update closes that gap by introducing reliable meeting data to both organizational and individual performance views.
Key Features: Data about Meetings
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Channel Performance Metrics (Organization-Wide): For meetings scheduled via the Meeting Router, the following metrics are now available:
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Number of meetings booked by customers
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Number of meetings actually attended
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Number of meetings canceled
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Agent Performance Metrics: Detailed statistics for the number of meetings actually attended by each agent.
Benefits
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Holistic Insights: Gain a complete picture of both calls and meetings, ensuring that all critical customer interactions are measured.
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Improved Accountability: Track agent-level meeting attendance to better understand engagement and performance.
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Data-Driven Decisions: With accurate meeting statistics, managers and teams can identify patterns, optimize scheduling, and improve follow-up strategies.
3. SMS Update – Frequency Limiting by Sending Channel
Previously, sequence SMS and hang-up SMS were subject to a combined daily limit of one message per phone number. This restriction often limited flexibility, as different communication channels required varying contact frequencies. By separating the frequency controls for each channel, users now have the flexibility to align their outreach with customer engagement strategies.
Key Features:
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Channel-Specific Frequency Limits: Configure distinct sending frequency limits for:
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Sequence SMS
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Hang-up SMS
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Customizable Settings: Adjust frequency limits under Settings → Message → Message Anti-Spam.
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Flexible Controls:
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Limit of 0 days = no daily SMS sending restrictions.
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Limit of 1 day = only one SMS per phone number per calendar day.
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Benefits
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Greater Flexibility: Adjust SMS frequency independently per channel to match customer expectations.
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Improved Compliance: Reduce the risk of over-messaging and ensure responsible communication.
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Enhanced Customer Experience: Provide more relevant and timely engagement without overwhelming recipients.
4. Email Updates – Support for Personal and Organizational Views
Previously, all emails from bound accounts were visible within the system, which created challenges in balancing collaboration with personal privacy. Since each agent connects their own email account to the platform, it became necessary to clearly separate personal access from administrative oversight. This update introduces that separation through distinct views.
Key Features: Different views for personal and organizational
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Personal View:
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• Accessible to all regular users.
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• Filters emails based on the owner of the bound email account.
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• Users can only view their own incoming and outgoing email records.
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Organizational View:
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• Accessible to organization administrators.
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• Provides a consolidated view across all agents’ bound email accounts.
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• Supports oversight while maintaining appropriate data controls.
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Benefits
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Enhanced Privacy: Ensures that individual agents’ emails remain private to their own accounts.
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Organizational Oversight: Administrators retain the ability to monitor email activity at the organizational level.
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Clearer Access Control: Users know exactly what information is available in each view, reducing ambiguity and improving trust in the system.
5. Sequence Update – Mark Contacts as Finished on SMS Reply
Previously, contacts who replied via SMS could still progress through automated sequence steps, sometimes resulting in redundant or inappropriate follow-up messages. This created inefficiency and the risk of negative customer experiences. By marking contacts as finished on reply, outreach transitions smoothly to assigned agents for personalized engagement.
Key Features
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Automatic Completion on Reply:
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When a contact replies to an SMS, they are immediately marked as finished in the sequence.
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All subsequent sequence steps for that contact are stopped.
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Cross-Channel Consistency: The finished status also applies to email replies, ensuring consistent handling of inbound engagement across channels.
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Platform-Wide Pausing: For SMS replies, once any of a contact’s phone numbers receives a message, all sequences related to that contact on the Flashrev platform are paused.
Benefits
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Improved Customer Experience: Contacts no longer receive unnecessary automated messages after responding.
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Seamless Handoff: Once engagement is established, agents can step in to continue the conversation with full context.
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Operational Efficiency: Outreach sequences remain clean and purposeful, reducing wasted communications.
6. Dialer Update – Screenshot Capture for Spam-Marked Numbers
Previously, reputation checks alerted users when a number was marked as spam but lacked specific evidence. Without visual confirmation, it was difficult for teams to verify the context or escalate the issue with carriers. This update introduces screenshot capture, giving users clear and verifiable insights into caller ID status.
Key Features
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Screenshot Capture on Spam Detection: When a caller ID is identified as spam during a reputation check, the system now automatically captures a screenshot from the detection device.
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Detailed Spam Evidence: Users can view the exact spam-marked screenshot for each flagged number, providing concrete proof of the issue.
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Easy Access: Screenshots and spam details are available under Flashrev → Calls → Caller ID → Phone Number View.
Benefits
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Greater Transparency: Provides undeniable proof when numbers are flagged, making it easier to investigate and resolve reputation issues.
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Improved Reputation Management: With visual evidence, users can take faster corrective measures to protect phone number health.
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Operational Confidence: Sales and outreach teams can act proactively, ensuring higher connection rates and better customer trust.