【FlashRev PC】
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"User & Plan" tab, Sales can set the seat unit price when approving the package, and the system will automatically calculate the number of tokens to prevent abuse based on the set seat unit price.
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AIFlow, automatic mining of sales clues, supports filtering sales clues that have been touched based on time range, the list that has been created, and CRM records.
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Under the AIFlow, the accuracy of sales lead matching has been optimized during automatic sales lead mining.
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Under AIFlow, optimizing the acquisition of LinkedIn posts in AIFlow to obtain more valid and up-to-date information.
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Under the Enrichment tab, customers can test whether the website they want to crawl can successfully connect and support crawling through the Scrape & LLM Extract function.
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"Enrichment" tab, customers can enter cookies when using the Scrape & LLM Extract function to crawl content that requires login.
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Under the Enrichment tab, the task named "Customers can input column name variables in the address bar while using Scrape & LLM Extract function. The system will automatically crawl multiple sales leads and extract content through the large model."
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Under the Enrichment tab, the system will automatically match and pre-fill corresponding fields when customers use Enrichment capability; customers do not need to manually select and can directly operate.
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In the Enrichment tab, we have optimized the output of the Scrape by Firecall feature, removing unused and invalid fields. Users can now extract key information from the full scope of scraped content using large models.
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Under the Enrichment tab, the execution queue of enrichment has been optimized, enhancing the efficiency of the enrich function execution.
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In the List Building tab, users can now directly add the sales leads from the current page to other lists in the list list and contact details pages.
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Under the List Building tab, users can add contacts from the AIflow details page to other lists, and then implement various customized outreach strategies within the list.
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In List Building, users can merge lists with different headers and types, and the system will automatically expand and display the most complete fields.
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Under the List Building, users can directly view the list where the sales lead is located and its related information in the touch scene.
【FlashAI】
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Under the Agent, the AI Agent identifies the customer's location based on the country code of the incoming mobile phone call, and differentiates the knowledge base accordingly.
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Under the Agent tab, AI Agent supports the association of custom information needed by the customer for each call, and automatically sends it to the customer's set email after the call is completed.
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Under the Agent tab, AI Agent now supports Polish, enabling direct conversations with customers in their local language during inbound or outbound calls.
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Under the Agent tab, Inbound now supports direct sorting by the incoming time of contacts in reverse order, facilitating customers in searching for real-time messages of ongoing calls.
【SEO】
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SEO has fixed a bug that was preventing customers from properly unlocking all contact information in certain abnormal scenarios.
FlashRev - Outreach
1. New Onboarding Process for Token-Based Packages
We are excited to introduce a comprehensive onboarding tutorial for users of our token-based packages, designed to help you quickly familiarize yourself with the system and efficiently add or purchase the necessary resources for omni-channel outreach.
Key Features: New Onboarding Process
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Email
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Importance: Mailboxes are essential for creating AI Flows and Email Sequences.
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Onboarding Guidance: Users can estimate the daily email volume and receive recommendations for the number of mailboxes needed.
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Quality Mailboxes: We offer high-quality mailboxes that can be purchased, allowing users to start creating AI Flows and Email Sequences immediately after purchase.
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Binding Options: Users can also bind their existing Gmail or Outlook mailboxes via SSO authorization when pre-launched mailboxes are sold out.
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Phone
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Necessity: Phone numbers are crucial for outbound campaigns in both the parallel dialer and predictive team dialer.
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Purchase Facilitation: The onboarding tutorial provides a straightforward entry point for purchasing US and Canada phone numbers with area codes that match your business needs.
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Immediate Use: Users can start outbound campaigns as soon as they complete their phone number purchases.
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SMS
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Requirement: SMS numbers are needed to create SMS Sequences and send follow-up messages to unanswered calls.
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Regional Phone Number Applications: Due to compliance requirements for toll-free numbers in North America, users can apply for regional phone numbers through the onboarding tutorial. Applications will be submitted to our after-sales support and will be processed within 24 hours.
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LinkedIn
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Utility: LinkedIn accounts are necessary for creating LinkedIn Sequences.
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Binding Methods: The tutorial offers two options for binding LinkedIn accounts: cookie binding and account password binding (the latter being more stable). Users can choose their preferred method for successful binding to the FlashRev platform.
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This new onboarding process for token-based packages streamlines the setup experience, ensuring that users can quickly and efficiently acquire the resources needed for effective omni-channel outreach.
2. Support for Deletion of Projects in Team Dialer
We are pleased to announce the new feature supporting the deletion of projects within the team dialer, effective this week.
Key Features: Supporting the deletion of projects
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Administrator Reminders: When an administrator attempts to delete an active project, they will receive two reminders to confirm the action. This ensures that the administrator is aware of the potential impact of the deletion.
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Agent Notification: If there are agents currently dialing on the project:
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Once an agent finishes their call, they will receive a notification indicating that the project has been deleted by the administrator.
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The system will automatically end the current call round for the agent and refresh the page to reflect the changes.
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Benefits:
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Enhanced Communication: This feature ensures that both administrators and agents are kept informed during the deletion process, minimizing confusion and potential disruption.
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Streamlined Workflow: By automatically ending calls and refreshing the page, the system helps maintain a smooth workflow for agents.
3. Latest Disposition Display on Coach Panel
We are excited to announce a new feature on the coach panel that enhances the tracking of agent performance.
Key Feature : Latest Disposition Field
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New Addition: A new field titled Latest Disposition has been added to the agent list form in the coach panel.
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Real-Time Tracking: This field records the latest disposition value for each agent for the current day.
Benefits:
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Improved Oversight: Administrators can better monitor real-time customer call results, facilitating more effective management.
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Error Reduction: By displaying the latest disposition, this feature helps prevent agents from frequently using incorrect dispositions, thereby reducing anomalies in disposition distribution.
4. Optimization of Executed Contacts Statistics
This week, we have made important changes to the statistics for Executed Contacts in the project list of the team dialer.
Key Changes: Contact De-Duplication
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Issue Identified: Some users reported that the value of Executed Contacts was significantly higher than the total number of contacts in the corresponding list. This discrepancy was due to contacts having multiple phone numbers, leading to duplicate counts in the Executed Contacts statistic.
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Optimization Implemented: We have now implemented contact de-duplication for dialed contacts. This ensures that each contact is counted only once, providing a more accurate representation of executed calls.
Benefits:
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Improved Accuracy: The changes enhance the reliability of contact statistics, allowing users to make better-informed decisions based on accurate data.
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Better Insights: Users can now more effectively track the performance of their outreach efforts without the confusion of inflated contact numbers.
