FlashRev New Weekly Update [10th November 2025 - 15th November 2025]

 

 

For Warm Lead follow-up workflows, it is critical that every outbound email is sent from the correct customer owner. To support this requirement, FlashRev now provides a complete owner-based mailbox selection mechanism.

Using Salesforce as an example, when Contacts, Leads, or Opportunities are imported from CRM into a FlashRev List, the system now automatically pulls the CRM Owner ID and displays it on the contact panel. To support automated sender matching, FlashRev maintains an internal mapping between the CRM Owner ID and the corresponding FlashRev User ID.

A new strict matching logic has also been added to Sequences. When enabled, FlashRev will determine which FlashRev user owns each contact, and will select a mailbox belonging to that user from the Sequence’s mailbox pool when sending emails.

 

The new enhancement significantly simplifies the Warm Lead follow-up process. What used to require multiple Lists, multiple Sequences, and repeated mailbox configuration is now reduced to a single List + single Sequence workflow.

 

Step	Before (Manual Splitting)	After (Automatic Owner Matching)	Efficiency Impact
CRM List	A large CRM list needed to be manually split into multiple owner-specific lists.	A single combined list with all contacts can be imported.	Significantly simplified
FlashRev Sequence	Multiple Sequences with identical steps had to be created for each owner-specific list.	Only one Sequence is required for the entire list.	Dramatically simplified
Mailbox Configuration	Each Sequence needed a dedicated mailbox pool containing only that owner’s mailbox.	One mailbox pool can contain all available mailboxes.	Eliminates repetitive setup
Sending Logic	Users had to manually ensure that each list was matched with the correct Sequence.	The system automatically matches contacts to the mailbox owned by their CRM owner.	Removes human error

 

When Contacts/Leads/Opportunities are imported from Salesforce into a FlashRev List, the system will automatically retrieve and store the CRM Owner ID. FlashRev then maintains the mapping:

This mapping powers the strict sender-matching logic used during email execution.

 

When opening the right-side contact panel, users will now see a new field: CRM Owner Mapping, which displays the corresponding FlashRev User Name linked to that CRM Owner ID.

 

A new setting is now available inside every Sequence:

Once enabled, the Sequence will enforce strict mailbox matching based on CRM ownership.

 

When an email step executes, FlashRev follows this process:

 

Failure Scenario	Pause Reason Displayed	System Behavior
Mailbox pool is empty or contains no Active mailboxes	Mailbox Unavailable	Step is paused
CRM Owner is mapped, but that user has no Active mailbox in the Sequence pool	No matched mailbox	Step is paused
CRM Owner ID does not match any FlashRev user	No matched users	Step is paused

 

This enhancement addresses several critical needs for Warm Lead follow-up:

Ensures that contacts always receive emails from the correct CRM owner’s mailbox, preserving continuity and trust.

Prevents confusion caused by emails being sent from the wrong owner, improving the overall customer experience.

Reduces the old multi-list, multi-sequence workflow to a far simpler and smarter single List + single Sequence setup.

Automated owner matching eliminates mistakes caused by manual mailbox selection or incorrect mapping.

 

 

 

 

 

 

This week, FlashRev is rolling out a major upgrade to the way emails are scheduled and sent within Sequences. To dramatically reduce Mailbox Unavailable errors and eliminate delivery interruptions, all email sending tasks now fully rely on automated mailbox-pool routing. Manual mailbox selection is completely removed to ensure stability, accuracy, and maximum delivery success.

 

Previously, users were required to manually select one or more mailboxes when adding contacts to a Sequence. This design often caused sending failures when:

These issues contributed to common errors such as Mailbox Unavailable, leaving contacts stuck in the Sequence and unable to progress. To fundamentally solve this, FlashRev is transitioning all Sequences to a fully automated, real-time mailbox scheduling system powered by the mailbox pool.

 

Step	Before (Manual Selection)	After (Automated Pool Scheduling)	Impact
Mailbox Selection	Users had to manually choose sending mailboxes.	All emails are routed through the Sequence’s mailbox pool automatically.	Eliminates human error & improves stability
Failure Handling	If the selected mailbox became unavailable, the contact stalled and errored.	System automatically switches to another available mailbox or pauses with a clear notice when none exist.	Greatly reduces failure risk

This redesigned workflow delivers both simplicity and resilience across all email-sending steps.

 

When adding contacts to any Sequence, the system no longer allows choosing a mailbox manually. All sending tasks now always use the mailbox pool’s scheduling logic—ensuring every step is executed using the best available mailbox at that time.

 

If the Sequence’s mailbox pool is empty or contains no Active mailboxes, FlashRev will now display a critical warning when contacts are added. This prompts users to configure their pool before any sending steps begin, preventing avoidable execution failures.

 

This update solves several long-standing Sequence reliability issues and unlocks a more predictable sending experience:

Overall, this upgrade makes Sequences more reliable, more scalable, and significantly easier to manage—especially for teams operating multiple mailboxes or high-volume outreach programs.

 

 

 

 

 

Some users reported that when a Sequence contains multiple consecutive LinkedIn direct message steps, the LinkedIn message record may skip the first direct message and only send the subsequent ones. This causes the conversation shown in the LinkedIn chat interface to be out of order and affects communication effectiveness.